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 Category: Problems Using Website

Articles in this Category

I can't access my account
There's a Forgot Username or Password link under the boxes on the login page here: http://www.livestocknow.com/account.htm If you click the Forgot Username or Password link you'll be emailed your us...
Article rated 1.5/5.0
Pending review
Some types of ads might show as "Pending Review" after creating or editing them. We need to manually review these ads but typically they are approved within 24 hrs. If yours is a paid type of ad (pr...
Article rated 3.9/5.0
There is an error message when I try to link/associate my Youtube video
This is caused by Youtube/Google changing their login system. When you log into your Youtube account, they give you a "token" which our system saves. They started issuing new tokens a coup...
Article rated 3.1/5.0
I can't see my ads in my Account Management area
This is possibly the result of two user accounts. Please send in a support ticket showing us the Ad ID# of your ad that you can not access...we can identify the account from the Ad ID. The other caus...
Article rated 2.9/5.0
My ad is not showing up in the City, State or Postal Code search.
Make sure your Contact Information in your Account Dashboard is filled in, especially the City, State and Postal Code fields. Those field are the information that is used to locate your ad in a search...
Article rated 2.3/5.0
My ad is not showing up anywhere
If its a paid ad, make sure its not still showing a payment due in your Account Dashboard area. For any ad type, make sure the "Ad Visibility" on the Edit Ad screen is set to "Visible".
Article rated 2.1/5.0
Photo doesn't upload completely.
If your photo seems to be taking a really long time to upload (typical photos upload in a couple of minutes maximum) it could be that your browser hasn't received the notification from our server that...
Article rated 2.6/5.0
My featured ad is not showing up on the Home Page slider.
The home page slider randomly selects featured ads from our database. The slider is "cached", so the ads might not rotate for an hour or so. Also, there are many featured ads, so it might take some ...
Article rated 2.8/5.0
I can't upload photos with my iPad or iPhone
The iPhone and iPad (and Android) do not have searchable file systems so the Browse button is greyed out (can't select a photo from your hard drive). You can still upload from one of these devices, h...
Article rated 3.0/5.0
I am trying to verify my phone number and never get a pin.
If you are non-US, there are sometimes issues sending a pin. US based phone numbers should work, but if you are on your land line phone and selected "text" method, you most likely will not get the pin...
Article rated 2.0/5.0
Contacting seller not working
If you are trying to contact a seller and the messaging system responds to contact support, you are being blocked by our internal spam blocker. Try removing any URL's from your message, and also lower...
Article rated 1.8/5.0

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